Refund, Return & Service Policy for FILMLAB; Effective Date: 10/1/2026

All sales of installed window tint, paint protection film (PPF), and other custom-installed products are considered final once installation has been completed, except where otherwise required by applicable law or covered by an applicable product or workmanship warranty. Refunds are not provided for completed services based solely on a change of mind, personal preference, issues with law enforcement or dissatisfaction with a properly installed product that meets applicable product and installation standards. If a service issue is determined to be the result of a installation defect or covered product defect, we will evaluate the issue and provide an appropriate remedy in accordance with the applicable warranty and applicable law. Deposits and payments for services not yet performed are subject to forfeit when pending services are cancelled, as permitted by applicable law and the terms agreed to at the time of purchase. Due to the custom nature of automotive window tinting and related installation services, installed film cannot be returned or exchanged. Uninstalled products, if applicable, may be considered for return or exchange only with prior approval. Products must be unused, unaltered, and in their original packaging. Special-order products, custom-cut materials, and products that have been opened or altered may not be eligible for return. We stand behind the quality of our workmanship. If you believe your installation has a defect, please contact us promptly so we can inspect the vehicle and determine whether the issue is covered. Qualifying workmanship concerns will be evaluated on a case-by-case basis. Where a covered installation defect is confirmed, we will provide an appropriate corrective service, which may include repair or replacement of the affected film, subject to the scope of the applicable warranty. Our workmanship warranty does not cover damage or issues caused by: Accidents, impact, vandalism, or other external damage; Improper cleaning, maintenance, or use of incompatible cleaning products; Scratches, cuts, peeling, or damage caused by the customer or a third party; Removal, alteration, or repair of the film by another installer; Normal product characteristics, aging, or wear not covered by the applicable warranty; Pre-existing damage, defects, or conditions of the vehicle, glass, paint, trim, or other surfaces; Any other condition specifically excluded by the applicable written warranty; Manufacturer warranties, when applicable, are separate from our workmanship warranty and are subject to the manufacturer's written terms, limitations, and claim procedures. Note that manufacturer warranty’s may be a lengthy process, and as the dealer we are unable to expedite decisions, payments, or services. Newly installed window tint may initially exhibit a hazy appearance, small water pockets, or a slightly distorted appearance while the installation moisture evaporates. These conditions can be normal during the curing process and generally improve over time. Customers should allow the film to cure according to the aftercare instructions provided at installation. Curing time varies depending on the film, weather, temperature, humidity, and vehicle conditions. Customers should not roll down tinted windows, clean the film, or disturb the installation edges until the recommended waiting period has passed. If an appearance concern persists beyond the expected curing period, please contact us to arrange an inspection. We will determine whether the condition is a normal characteristic of the curing process or a potential installation or product defect. Customers are responsible for disclosing known damage or unusual conditions affecting the vehicle before service, including damaged glass, loose or deteriorated window seals, failing defroster lines, aftermarket electronics, damaged paint, existing film, and fragile or previously repaired surfaces. We will take reasonable care when performing services. However, pre-existing damage or deterioration may affect installation results or increase the risk of damage during removal or installation. Any identified concerns should be documented and discussed with the customer before work proceeds. Additional work required because of pre-existing conditions may be quoted separately and performed only with appropriate customer authorization. If you have a concern about completed work, please contact us with your receipt or invoice, a description of the issue, and photographs when available. We may request an in-person inspection before determining whether corrective work is appropriate. Customers must provide a reasonable opportunity for us to inspect and address a qualifying workmanship concern before authorizing a third party to remove, alter, or repair the affected installation, except where otherwise required by law. Any rework or corrective service will be handled in accordance with the applicable warranty, the nature of the concern, and applicable law. Issues not covered by warranty may be subject to additional charges, which will be disclosed before work begins. Customers are asked to provide advance notice when canceling or rescheduling an appointment. By requesting quote or authorizing service, the customer acknowledges that they have had the opportunity to review this policy, understand the applicable service and warranty terms, and receive any relevant aftercare instructions. Nothing in this policy is intended to waive or limit any rights or remedies that cannot legally be waived or limited under applicable law.

Please contact us directly so we can review your concerns and determine the appropriate next steps.